Dynamics 365 for Sales April ’19 release overview

Dynamics 365 for Sales

Customer engagement is about more than touchpoints. For sales organizations to be successful, it requires creating meaningful connections, building relationships, and nurturing relationships to establish trust. To build these relationships, sales professionals need robust and up-to-the-moment customer insights as well as the ability to collaborate effectively to deliver customer commitments.

Dynamics 365 for Sales and Microsoft Relationship enable sales reps to build deeper customer connections at scale using the power of Dynamics 365, LinkedIn, and Office 365. Sales professionals receive recommended content in addition to activities and notes through the sales playbook when working on an opportunity, helping to ensure they are using the right content for the right context.

The configure-price-quote capability enables sales professionals to efficiently put together the right product solution and quote the solution to customers. The ability to do simple forecasting will help in situations where external checks and adjustments need to be accounted for. 

For more information: https://docs.microsoft.com/en-us/business-applications-release-notes/april19/

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The enhancements to Dynamics 365 applications in the April ’19 release include hundreds of new capabilities across Sales, Marketing, Customer Service, Portal, Field Service, Project Service Automation, Finance and Operations, Talent, Retail, and Business Central. We’re adding a new set of mixed reality experiences using Microsoft Layout and Microsoft Remote Assist.

Microsoft Forms Pro is a brand new enterprise survey app built on top of Microsoft Forms and integrated with Dynamics 365 and Common Data Service for Apps.

The April ’19 release delivers continued investments in artificial intelligence capabilities that leverage the power of Microsoft AI research, tools, data, and the Power Platform to help organizations transform customer service, sales, and marketing functions. Dynamics 365 Sales Insights provides actionable insights to drive personalized engagement and proactive decision-making. Dynamics 365 Market Insights enables business users to gather actionable insights based on what consumers say, seek, and feel about their brands and products. Dynamics 365 Customer Service Insights optimizes the customer experience through AI enhanced analysis.

The April ’19 release introduces three brand new AI apps:

  • Dynamics 365 Virtual Agent for Customer Service provides AI-powered chat bots to optimize the customer experience.
  • Dynamics 365 Customer Insights enables every organization to unify and understand their customer data to harness it for intelligent insights and actions.
  • Dynamics 365 Fraud Protection enables the e-commerce merchants to drive down fraud loss, increase bank acceptance rates to yield higher revenue, and improve the online shopping experience.
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